FAQ
How do I use bonuses in the online store?
You can use your bonuses in the last step before
completion of the online order (step 4 at the checkout).
I lost my Mr.Pet card, what now?
On your next visit to the branch, please fill out the form at the checkout.
form to obtain a duplicate and we will shortly make a duplicate of your
Mr.Pet cards.
I recently ordered online, but I don't have any bonus points on my card in the store?
It may take some time for the bonus earned through online purchases to be credited.
up to about 1 week or only after confirmation of receipt of the package. If later on your
The bonus is not visible on the card, please write to info@mrpet.si
I can't register on the website with my Mr.Pet card because it says the data doesn't match!
Please consider whether your Mr.Pet card has been issued
to your name (or your partner's name), check the entered information and try again.
again. For assistance, you can call us every weekday between 8am and 4pm on
support 01 234 3000 or write to us at info@mrpet.si. Please leave a message
write the following information: name and surname, address, e-mail, phone number
and your Mr.Pet card number and we will arrange your online registration
away.
Can I also get bonuses using my smartphone?
Yes, you can collect bonuses using the My Cards app.
I received a notification that the product I'm waiting for is back in stock, but now I can't order it?
Our system automatically notifies you when the desired product is available.
back in stock, regardless of the quantity. If you received a message, the product
but is now out of stock, this means that in the meantime the product has been restocked
sold out.
I can't register on the website with my Mr.Pet card because it says the data doesn't match?
Please consider whether your Mr.Pet card has been issued
to your name (or your partner's name), check the entered information and try again.
again. For assistance, you can call us every weekday between 8am and 4pm on
support 01 234 3000 or write to us at info@mrpet.si. Please leave a message
write the following information: name and surname, address, e-mail, phone number
and your Mr.Pet card number and we will arrange your online registration
away.
How do I use bonuses in the online store?
You can use your bonuses in the last step before
completion of the online order (step 4 at the checkout).
I ordered a package to be delivered to my home, but I can't pick it up right now. How long will it take for the package to arrive?
Slovenian Post: 14 days, GLS Parcel Box: 7 days
Why can't I order a glass aquarium/terrarium to my home?
We do not ship glass items to your home for safety reasons, as
could be damaged during transport.
I ordered online with in-store pickup. How do I know when my order will be ready?
When your order is ready, you will be notified by
automatic e-mail and SMS messages.
I entered a discount code with my order, but it was not applied. Why not?
Discount codes do not apply to sale items, promotions are valid during
are mutually exclusive. Check if you have items in your cart that are already part of
promotion or savings package. If the code still does not work, please call
01 234 3000 or write to info@mrpet.si
I want to make a purchase on behalf of a company, how do I do that?
If you want us to issue you an invoice with a tax number, you must register as a legal entity before purchasing. Subsequent changes to the invoice are not
maybe!
I ordered a product online and it doesn't fit me. How can I return it?
Return of an undamaged product is with the invoice and original
packaging is possible at any Mr.Pet store, where the product will be delivered to you
exchanged or refunded. You can also send the product to the address Pet
Network SI doo, Celovška 258, 1000 Ljubljana (at own expense) with added
invoice and completed return form. The form can be found here .
I'm having problems with GLS delivery - they didn't deliver my package, the package is damaged, I don't know where my package is!
If you have a question or problem with GLS delivery, you can
contact them directly at info@gls-slovenia.com or by phone
number 01 50 01 191 (available from 7:30 a.m. to 7 p.m.)
I ordered an item online, but it is damaged. What now?
As soon as you notice that the item in the package is damaged, you
Please take photos of the entire package and any damage to the package.
Send the item and photos with a description of the damage and your details to the email
info@mrpet.si. After reviewing the photos, we will contact you and arrange for
complaint procedure.
Didn't find the answer to your question?
If you did not find the answer to your question, you can contact us via the link below.
Contact