FAQ

You can use your bonuses in the last step before
completion of the online order (step 4 at the checkout).

On your next visit to the branch, please fill out the form at the checkout.
form to obtain a duplicate and we will shortly make a duplicate of your
Mr.Pet cards.

It may take some time for the bonus earned through online purchases to be credited.
up to about 1 week or only after confirmation of receipt of the package. If later on your
The bonus is not visible on the card, please write to info@mrpet.si

Please consider whether your Mr.Pet card has been issued
to your name (or your partner's name), check the entered information and try again.
again. For assistance, you can call us every weekday between 8am and 4pm on
support 01 234 3000 or write to us at info@mrpet.si. Please leave a message
write the following information: name and surname, address, e-mail, phone number
and your Mr.Pet card number and we will arrange your online registration
away.

Yes, you can collect bonuses using the My Cards app.

Our system automatically notifies you when the desired product is available.
back in stock, regardless of the quantity. If you received a message, the product
but is now out of stock, this means that in the meantime the product has been restocked
sold out.

Please consider whether your Mr.Pet card has been issued
to your name (or your partner's name), check the entered information and try again.
again. For assistance, you can call us every weekday between 8am and 4pm on
support 01 234 3000 or write to us at info@mrpet.si. Please leave a message
write the following information: name and surname, address, e-mail, phone number
and your Mr.Pet card number and we will arrange your online registration
away.

You can use your bonuses in the last step before
completion of the online order (step 4 at the checkout).

Slovenian Post: 14 days, GLS Parcel Box: 7 days

We do not ship glass items to your home for safety reasons, as
could be damaged during transport.

When your order is ready, you will be notified by
automatic e-mail and SMS messages.

Discount codes do not apply to sale items, promotions are valid during
are mutually exclusive. Check if you have items in your cart that are already part of
promotion or savings package. If the code still does not work, please call
01 234 3000 or write to info@mrpet.si

If you want us to issue you an invoice with a tax number, you must register as a legal entity before purchasing. Subsequent changes to the invoice are not
maybe!

Return of an undamaged product is with the invoice and original
packaging is possible at any Mr.Pet store, where the product will be delivered to you
exchanged or refunded. You can also send the product to the address Pet
Network SI doo, Celovška 258, 1000 Ljubljana (at own expense) with added
invoice and completed return form. The form can be found here .

If you have a question or problem with GLS delivery, you can
contact them directly at info@gls-slovenia.com or by phone
number 01 50 01 191 (available from 7:30 a.m. to 7 p.m.)

As soon as you notice that the item in the package is damaged, you
Please take photos of the entire package and any damage to the package.
Send the item and photos with a description of the damage and your details to the email
info@mrpet.si. After reviewing the photos, we will contact you and arrange for
complaint procedure.