General terms of operating Mr.Pet online store

GENERAL TERMS

The general terms of Mr.Pet online store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVPot-1), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Mr.Pet (www.mrpet.si) online store is managed by Pet Network SI d.o.o. company, seated at Celovška cesta 258, 1000 Ljubljana. The company is registered in the court register of the District Court in Ljubljana under the number 1/40729/00. Registration number: 2032279000, Tax number: 54536626, phone number: 00 386 (0)1 235 00 00, e-mail address: info@mrpet.si.

The general terms determine the functioning of the online store and the rights and obligations of the user (buyer or consumer) and provider (seller). At the time of the order, the user/buyer is warned each time about the general terms of business and confirms his/her familiarity with them by placing the order.

COMPLAINTS AND DISPUTES

The provider respects existing consumer protection legislation. The provider is making every effort to fulfil their duty to establish an effective complaint handling system. A complaint is to be submitted via email or in writing to the address of the provider shown on the provider’s web page. The complaint processing procedure is confidential. Therefore, the provider will work to the best of their ability to resolve any dispute by mutual agreement or out-of-court settlement. If, however, this is not possible, the dispute will be settled by a court with the competent jurisdiction in Ljubljana.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with the statutory arrangement resulting from the Out-of-court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for consumer disputes (Regulation on consumer ODR), and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, Pet Network SI d.o.o. does not recognize any performer of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute which the consumer could have initiated in accordance with the Out-of-Court Resolution of Consumer Disputes Act. A link to the online dispute resolution platform for consumer disputes is as follows: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

DELIVERY

For the delivery, the customer selects his/her address or enters a different address. In the case of payment in cash, the payer is always the recipient. The customer chooses the delivery method. The delivery of on-line store products is carried out by GENERAL LOGISTICS SYSTEMS d.o.o. (hereinafter GLS d.o.o.), Pošta Slovenije d.o.o., or another delivery service provider, as contracted by Mr.Pet.

The delivery service provider reserves the right to verify, in an appropriate way, the identity of the recipient (access to personal or other documents), as this ensures that the ordered goods are handed over to the right customer. In the case of payment on delivery, the ordered goods are paid upon receipt by the buyer to GLS d.o.o. or to Pošta Slovenije d.o.o. in cash or in other payment method available depending on the manner of the delivery or take over. 

Delivery options for Slovenia
For all purchases above the value of € 39.00, delivery is free of charge through the GLS delivery service (applies to GLS home delivery and regular delivery to the GLS package machine). Free delivery does not apply to over-the-counter veterinary medicines, nor are purchases of veterinary medicines counted towards the minimum purchase amount required for free delivery.

1. € 3,60 - GLS delivery
2. € 3,30 - GLS parcel locker or Parcelshop delivery
3. € 4,80 - delivery by Pošta Slovenije
4. € 4,60 - delivery in 3h in Ljubljana

If you collect your purchase from the Mr.Pet store then, delivery is not charged!
Please find all information on delivery methods and prices for Slovenia-> here!

International Shipping - Delivery options outside Slovenia
We also deliver to following countries: Austria, Croatia, Hungary and Italy. Check the table for shipping costs and delivery time.

Country	Shipping costs	Free shipping for Orders Above	Provider	Delivery time approx.
Austria	5,40 €	99,00 €	GLS	2-3 days
Croatia	4,90 €	99,00 €	GLS	2-3 days
Hungary	6,90 €	199,00 €	GLS	2-3 days
Italy	9,90 €	199,00 €	GLS	2-4 days
Slovenia	from 3,30 €	39,00 €	GLS, Pošta	1-2 days

PAYMENT - Slovenia

Payment is made in one of the following ways: payment on delivery to the delivery service, payment on delivery upon collection at the GLS package machine or the GLS Parcel Store, payment by a pro forma invoice or credit card.

PAYMENT - Outside Slovenia

Payment is made in one of the following ways: credit cards only.

THE RIGHT TO WITHDRAW FROM THE PURCHASE AND TO RETURN THE GOODS

The consumer has the right to withdraw from a distance contract, i.e. from an online purchase, within 14 days without giving any reason.

The withdrawal period begins on the day when:

1. the consumer or a third party other than the carrier named by the consumer acquires actual possession of the goods;
2. the consumer or a third party other than the carrier named by the consumer acquires actual possession of the last piece of goods, if the subject of the contract is several pieces of goods ordered by the consumer in one order;
3. the consumer or a third party other than the carrier and named by the consumer acquires actual possession of the last shipment or piece of goods, if the delivery of goods consists of several shipments or pieces;
4. the consumer or a third party other than the carrier and named by the consumer acquires actual possession of the first piece of goods, if the delivery of the goods is regular during a certain period.

In order to exercise the right to withdraw, the consumer must, with an unambiguous statement, inform the company Pet Network SI d.o.o., Celovška cesta 258, 1000 Ljubljana, e-mail: splet@mrpet.si, of their decision to withdraw from this contract (e.g. by letter sent by post or e-mail). To this end, the consumer may optionally use the model withdrawal form attached (here). Otherwise, for faster processing of the withdrawal, the consumer should state the order number or invoice number in the notification, and in the case of a refund, also name, surname, address, bank account number and name of the bank. Irrespective of the form of cancellation, the consumer must provide the company with a copy of the invoice. In order to take account of the deadline for withdrawing from the contract, it is sufficient that a notice regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.

EFFECTS OF THE WITHDRAWAL FROM THE CONTRACT

If the consumer withdraws from this contract, the company shall, without undue delay, and in any case, reimburse any payments received, including delivery charges, within 14 days from the date of receipt of the notice of withdrawal from this contract (excluding the cost incurred when selecting the type of delivery that is not the cheapest standard delivery form offered by the company). Such reimbursement shall be carried out by the company with the same payment instrument as used in the execution of the original transaction, unless expressly agreed otherwise; in any case, the consumer does not bear any costs due to this reimbursement. The company may withhold payment until it receives the returned goods or until the consumer sends evidence that the goods have been sent back, depending on which event occurs earlier. The consumer should return or deliver the goods to the company which delivered them to the consumer without undue delay and in any case no later than 14 days from the day when the consumer informed the company of his/her withdrawal from the contract. The deadline shall be considered as on time if the consumer sends the goods back before the expiry of the 14-day period.

TERMS OF RETURN OF GOODS (restrictions on the exercise of the right of withdrawal)

The direct costs of returning goods are borne by the consumer.

The consumer is only responsible for the reduced value of the goods in cases of handling of the goods in ways which are not strictly necessary for determining their nature, characteristics and operation. Returned products must be unused, undamaged and in their original packaging.

The possibility of return does not apply:

• for quickly perishable goods or those  that expire quickly (e.g. frozen food);
• for sealed goods which are not suitable for repayment, for reasons of protecting health or hygiene, if the consumer has opened the seal after delivery;
• in other cases, in accordance with Article 135 of the Consumer Protection Act (ZVPot-1);
• for medicinal products due to the interruption of ensuring traceability and ensuring a constant suitable temperature.

ERROR IN CONFORMITY OF GOODS

The goods are in conformity with the sales contract, in particular when applicable (subjective requirements for the conformity of goods):

1. corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the sales contract;
2. it is suitable for a specific purpose for which the consumer needs it and which the consumer informed the seller no later than when concluding the sales contract, and the seller agreed to this;
3. is supplied complete with all accessories and instructions, including installation instructions, as specified in the sales contract, and
4. is updated as specified in the sales contract.

In addition to meeting the above requirements, the goods must also (objective requirements for conformity of goods):

1. correspond to the purposes for which goods of the same type are normally used, whereby, when appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the individual sector must be taken into account;
2. be of such quality and correspond to the description of the sample or model that the seller made available to the consumer prior to the conclusion of the sales contract, when applicable;
3. be supplied together with such accessories, including packaging, installation instructions or other instructions, which the consumer can reasonably expect to receive, where applicable, and
4. be of such quantities and have characteristics and other characteristics, including in relation to durability, functionality, compatibility and safety, as are usual for goods of the same type and which the consumer can reasonably expect in view of the nature of the goods and having regard to any public statement, given in advertising or labeling by or on behalf of the seller or other persons in the previous links of the contractual chain, including the manufacturer, unless the seller proves that: (i) he did not know about the public statement and could not reasonably be expected to knew, (ii) the public statement was corrected before the conclusion of the sales contract in the same or comparable way as it was given, or (iii) the public statement could not influence the decision to purchase the goods.

Product suitability check

The suitability of the product for normal use shall be assessed against normal goods of the same type and subject to any seller's declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods.

Exercising one’s rights in the case of error in conformity of goods
The buyer must inform the provider of any error in conformity of goods within the statutory deadline, at the buyer’s expense. The notice must contain a precise description of the error in conformity. The buyer must allow the provider to inspect the product.

The rights to be exercised in cases of a error in conformity are defined in more detail by the Consumer Protection Act.
The form to exercise one’s right in cases of an error in conformity is available here.

VALIDITY OF THE OFFER

The prices that are valid at the time of order confirmation apply for the purchase. All prices include VAT. Prices can change without prior notice. Prices are valid only for purchases at Mr.Pet on-line store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images can only be symbolic and do not always reflect the actual situation as a whole.

ARCHIVING THE CONTRACT

The contract concluded between the customer and the seller is archived at the address Pet Network SI d.o.o., Celovška cesta 258, 1000 Ljubljana. The buyer can obtain a copy of the contract with an e-mail request at: splet@mrpet.si.

PERSONAL DATA PROTECTION

Pet Network SI d.o.o, Celovška cesta 258, Ljubljana, undertakes to protect data in accordance with applicable legislation in the field of personal data protection. The personal data obtained, except to the extent expressly provided otherwise in these rules, will not be passed on to third parties.

Unless otherwise specified, the Privacy Policy applies.

1. a) Online order processing

Personal data obtained during online ordering and / or registration (name, surname, postal address (primary and delivery address), e-mail address, telephone number, time and date of registration and communication archive related to online purchase and other data obtained during registration, such as information about the animals of interest to the user, popular notification method, login password and purchasing data) are used to process the user's order and fulfil the purchase or order (including sending offers, invoices and other information related to the order), and other necessary communication with the user. Registration makes it easier for the user to monitor past purchases and shortens the purchase process. Data obtained for this purpose shall be kept until the fulfilment of the contractual obligation and the expiry of the limitation period (based on a legitimate interest), or cancellation, deregistration or request for erasure in accordance with the applicable Personal Data Protection Act and the Personal Data Protection Regulation.

In the event that the provision of personal data is necessary for the conclusion and performance of the contract, you must provide personal data; in case you do not provide personal data, the operator will not be able to fulfil the order, as he does not have the necessary data.

The basis for the processing of personal data under this point is the conclusion and implementation of a contract concluded with an online purchase.

2. b) Answers via the online form

When using the online form on the mrpet.si website, the data (name, surname, e-mail address and telephone numbers) are used to respond to the user. Data obtained for this purpose shall be kept for the period of processing and for a maximum of 3 months after the withdrawal of the consent for data processing for this purpose.

The basis for the processing of personal data under this point is the consent of the individual to communicate via the contact form.

3. c) Sending e-newsletters:

When subscribing to the e-newsletters on the website mrpet.si, Pet Network SI d.o.o. will use personal data (name, surname, e-mail address, IP, data on animals of interest to the user, in the case of a registered user or club member as well as a membership card, address, telephone and place of registration) provided by the user for the purpose of sending electronic messages (news, advertising messages, notifications about current campaigns, etc.). Data obtained for this purpose are stored until revoked, deregistered or requested for erasure in accordance with the applicable Personal Data Protection Act and Personal Data Protection Regulation or the achievement of the purpose for which the data were collected.

The basis for the processing of personal data under this point is the consent of the individual to receive e-news.

4. d) Direct marketing

Personal data (name, surname, postal address, telephone, e-mail address and other data provided at registration) are used for direct marketing purposes: advertising, segmentation and profiling for the purpose of personalized advertising, surveys and remarketing (targeted advertising) via web browsers and social networks. Data obtained for this purpose shall be kept for the period of processing and for a maximum of 3 months after the withdrawal of the consent for data processing for this purpose.

The basis for the processing of personal data under this point is in the consent of the individual to the processing of data for direct marketing.

5. e) Analysis of shopping habits

Personal data (name, surname, postal address, telephone, e-mail address and other data provided at registration) and data on purchases made are used to analyse purchases and purchasing habits in order to provide better service and offer, to help with business and to profile users and automated decision-making to provide a better online user experience and send customized offers. Data obtained for this purpose shall be kept for the period of processing and for a maximum of 3 months after the withdrawal of the consent for data processing for this purpose.

The basis for the processing of personal data under this point is the consent of the individual to the processing of data for the analysis of purchasing habits.

User rights

The user may at any time request access to the data held about him by Pet Network SI d.o.o. It may also at any time request the rectification, restriction or prevention of use for a particular purpose of processing, erasure or portability of data and lodge an objection with Pet Network SI d.o.o. or lodge a complaint with the Information Commissioner. The user may object to the processing of personal data, and also has the right to withdraw consent to the processing of personal data.

Users of personal data

Access to personal data is granted only to persons authorized by the controller (e.g. employees) or contractual partners with whom the controller has concluded appropriate contracts for the processing of personal data.

Data can be provided to:

• providers of data processing and information services that ensure the smooth operation of the online store and its improvements (server hosting, improving the user experience, navigation, e-mail marketing, …);
• marketing agencies for the purpose of remarketing;
• contractors who ensure a smooth purchase process (delivery services, etc.), but only to the extent necessary for the successful execution of the order;
• authorized institutions, if required by law (court, inspectorate, etc.).

Personal data is not exported to countries outside the EU or the EEA.

Manner of changing, accessing or erasing personal data:

The user can change the data, request access or erasure via the completed (Uniform form), which is published on www.mrpet.si and available at Mr.Pet points of sale and with a request sent to klub@mrpet.si. The form is submitted at the Mr.Pet point of sale or sent to the address Pet Network SI d.o.o., Celovška cesta 258, 1000 Ljubljana or to the e-mail address klub@mrpet.si. From receiving the e-news, an individual can unsubscribe by clicking on the unsubscribe button posted at the foot of each email sent.

The change of the club member's data will be performed within fifteen (15) days from the submission of the data change form (Uniform form) .

Security

Pet Network SI d.o.o. takes measures to ensure the security and prevention of misuse of personal data and undertakes to process, store and protect them on its own or through a contracted processor of personal data in accordance with applicable law.

Contact

For all questions, requests for changes or access to the data, the user can contact us at klub@mrpet.si or at the telephone number 01 235 00 00.

Any questions about privacy and processing of personal data can be addressed to: dpo@mrpet.si (appointed data protection officer) or to Pet Network SI d.o.o., Celovška 258, 1000 Ljubljana.

SPECIAL OFFERS

Actions are valid within their duration or until stocks are sold out during that period.

WEB COOKIES

The cookies are used to improve the user experience at the Mr.Pet web site. More information about cookies are available here.

WEBSITE PRODUCT RATINGS

It is possible to rate the products only by logging into the account in the online store. The provider does not check whether the user who submitted the rating along with the product is also the buyer of the rated product. The user rates the product with stars, namely 1 to 5 stars, with 1 being the lowest and 5 the highest possible rating, and by choosing whether to recommend the product to a friend (without the specified rating, the product cannot be submitted). The average rating is displayed next to the product, which represents the average of all submitted ratings for the individual product from 1 to 5. Comments along with individual ratings are displayed at the bottom of the individual product page. Product rating and publication of product ratings do not affect the contractual relationship between the provider and the user. Reviews are not sponsored. Ratings and opinions are not published automatically; inappropriate and offensive comments are not subject to publication.

By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment, allows the provider to publish the text on the website and declares that he is the owner of the material and moral copyrights for the written opinions and comments and transfers these rights non-exclusively and without time limit to the provider. The provider has the right to use the content of the opinion or comment indefinitely and for any purpose that is in his business interest, including publication in advertising or other marketing materials.

LEGAL BASIS

The general terms of Mr.Pet on-line store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVPot-1), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Mr.Pet (www.mrpet.si) on-line store is managed by Pet Network SI d.o.o. company, seated at Celovška cesta 258, 1000 Ljubljana.

Pet Network SI d.o.o. company is registered in the court register of the District Court in Ljubljana under the number 1/40729/00. Registration number: 2032279, Tax number: 54536626, Share capital: 12.519,00 €.