General terms of operating Mr.Pet online store

DATA CHANGE NOTICE Mimaja d.o.o.

Dear customers! Dear members of the Mr.Pet Club!

The company MIMAJA, trgovina na drobno, d.o.o.,, Letališka cesta 3C, 1000 Ljubljana, registration number: 2032279000, tax number: SI 54536626, is entering a new period on its business journey, with a new company name and a new business address.

As of February 5, 2019, the company's name is PET NETWORK SI, trgovina in storitve, d.o.o., and the company has a new business address at Celovška cesta 258, 1000 Ljubljana.

Other company data (tax number, registration number, bank account, telephone number and e-mail address) remain unchanged.

Despite the changes in the data, our goals and efforts remain focused on providing a quality and diverse range of products for small animals and on providing the benefits and advantages that membership in the Mr.Pet Club brings.

Our customers and pets thus remain in the first place!

Best regards, Mr.Pet Team

PET NETWORK SI d.o.o.

The general terms of Mr.Pet online store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVPot), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Mr.Pet (www.mrpet.si) online store is managed by Pet Network SI d.o.o. company, seated at Celovška cesta 258, 1000 Ljubljana. The company is registered in the court register of the District Court in Ljubljana under the number 1/40729/00. Registration number: 2032279, Tax number: 54536626.

The general terms determine the functioning of the online store and the rights and obligations of the user and provider. At the time of the order, the user/buyer is warned each time about the general terms of business and confirms his/her familiarity with them by placing the order.

COMPLAINTS AND DISPUTES

The provider respects existing consumer protection legislation. The provider is making every effort to fulfil their duty to establish an effective complaint handling system. A complaint is to be submitted via email or in writing to the address of the provider shown on the provider’s web page. The complaint processing procedure is confidential. Therefore, the provider will work to the best of their ability to resolve any dispute by mutual agreement or out-of-court settlement. If, however, this is not possible, the dispute will be settled by a court with the competent jurisdiction in Ljubljana.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
In accordance with the statutory arrangement resulting from the Out-of-court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for consumer disputes (Regulation on consumer ODR), and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, Pet Network SI d.o.o. does not recognize any performer of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute which the consumer could have initiated in accordance with the Out-of-Court Resolution of Consumer Disputes Act. A link to the online dispute resolution platform for consumer disputes is as follows: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

DELIVERY

For the delivery, the customer selects his/her address or enters a different address. In the case of payment in cash, the payer is always the recipient. The customer chooses the delivery method. Any remarks to the online store administrator can be entered in the "notes" box. The delivery of on-line store products is carried out by GENERAL LOGISTICS SYSTEMS d.o.o. (hereinafter GLS d.o.o.), Pošta Slovenije d.o.o., or another delivery service provider, as contracted by Mr.Pet.

The delivery service provider reserves the right to verify, in an appropriate way, the identity of the recipient (access to personal or other documents), as this ensures that the ordered goods are handed over to the right customer. In the case of payment on delivery, the ordered goods are paid upon receipt by the buyer in cash to GLS d.o.o. or to Pošta Slovenije d.o.o. 

Delivery options for Slovenia
For all purchases above the value of € 39.00, delivery is free of charge through the GLS delivery service.

For all purchases up to the value of € 39.00, the delivery cost is uniform, regardless of weight:

1. € 3,20 - GLS delivery
2. € 3,10 - GLS Paketomat ot Parcelshop delivery
3. € 4,20 - delivery by Pošta Slovenije
4. € 5,20 - delivery in 3h in Ljubljana

If you collect your purchase from the Mr.Pet store then, delivery is not charged!
Please find all information on delivery methods and prices for Slovenia-> here!

International Shipping - Delivery options outside
We also deliver to following countries: Austria, Croatia, Hungary and Italy.

Check the table for shipping costs and delivery time.

Country	Shipping costs	Free shipping for Orders Above	Provider	Delivery time approx.
Austria	5,40 €	99,00 €	GLS	2-3 days
Croatia	4,90 €	99,00 €	GLS	2-3 days
Hungary	6,90 €	199,00 €	GLS	2-3 days
Italy	9,90 €	199,00 €	GLS	2-4 days
Slovenia	from 3,20 €	39,00 €	GLS, Pošta	1-2 days

PAYMENT - Slovenia

Payment is made in one of the following ways: payment on delivery to the delivery service, payment on delivery at the store, payment by a pro forma invoice or credit card.

PAYMENT - Outside Slovenia

Payment is made in one of the following ways: credit cards only.

THE RIGHT TO WITHDRAW FROM THE PURCHASE AND TO RETURN THE GOODS

The consumer has the right to withdraw from a distance contract, i.e. from an online purchase, within 14 days without giving any reason.
The withdrawal period shall expire 14 days from the date on which the consumer acquires physical possession of the goods or a third party acquires this in place of the consumer, the third party being any other party than the carrier and designated by the consumer for this purpose. In the case of partial deliveries of pieces of goods from one contract, the period shall be 14 days from the date when the consumer acquires physical possession of the last piece of goods or a third party acquires this in place of the consumer, the third party being any other party than the carrier and designated by the consumer for this purpose. In order to exercise the right to withdraw, the consumer must, with an unambiguous statement, inform the company Pet Network SI d.o.o., Celovška cesta 258, 1000 Ljubljana, e-mail: splet@mrpet.si, of their decision to withdraw from this contract (e.g. by letter sent by post, fax or e-mail). To this end, the consumer may optionally use the model withdrawal form attached (here). Irrespective of the form of cancellation, the consumer must provide the company with a copy of the invoice. In order to take account of the deadline for withdrawing from the contract, it is sufficient that a notice regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.

EFFECTS OF THE WITHDRAWAL FROM THE CONTRACT

If the consumer withdraws from this contract, the company shall, without undue delay, and in any case, reimburse any payments received, including delivery charges, within 14 days from the date of receipt of the notice of withdrawal from this contract (excluding the cost incurred when selecting the type of delivery that is not the cheapest standard delivery form offered by the company). Such reimbursement shall be carried out by the company with the same payment instrument as used in the execution of the original transaction, unless expressly agreed otherwise; in any case, the consumer does not bear any costs due to this reimbursement. The company may withhold payment until it receives the returned goods or until the consumer sends evidence that the goods have been sent back, depending on which event occurs earlier. The consumer should return or deliver the goods to the company which delivered them to the consumer without undue delay and in any case no later than 14 days from the day when the consumer informed the company of his/her withdrawal from the contract. The deadline shall be taken into account if the consumer sends the goods back before the expiry of the 14-day period.

TERMS OF RETURN OF GOODS (restrictions on the exercise of the right of withdrawal)

The direct costs of returning goods are borne by the consumer.

The consumer is only responsible for the reduced value of the goods in cases of handling of the goods in ways which are not strictly necessary for determining their nature, characteristics and operation. Returned products must be unused, undamaged and in their original packaging.

The possibility of return does not apply

• For quickly perishable goods or those with an expired use-by-date (at the time of the return);
• For sealed goods which are not suitable for repayment, for reasons of protecting health or hygiene, if the consumer has opened the seal after delivery.

LIABILITY FOR DEFECTS

Determination of the defect. A defect is confirmed if:

• The product does not have the characteristics necessary for normal use;
• The product does not have the characteristics necessary for the particular use for which the buyer purchased it, and which the seller knew or should have known;
• The product does not have the characteristics or qualities that were explicitly or silently agreed upon or prescribed;
• The provider has delivered a product that does not match the sample or model, unless the sample or model was shown only for illustrative purposes.

Product suitability check

The suitability of the product for normal use shall be assessed against normal goods of the same type and subject to any seller's declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods.

Exercising one’s rights in the case of a defect
The buyer must inform the provider of any defect within the statutory deadline, at the buyer’s expense. The notice must contain a precise description of the defect. The buyer must allow the provider to inspect the product.

The rights to be exercised in cases of a defect are defined in more detail by the Consumer Protection Act.
The form to exercise one’s right in cases of a defect is available here.

VALIDITY OF THE OFFER

The prices that are valid at the time of order confirmation apply for the purchase. All prices include VAT. Prices can change without prior notice. Prices are valid only for purchases at Mr.Pet on-line store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images can only be symbolic and do not always reflect the actual situation as a whole.

ARCHIVING THE CONTRACT

The contract concluded between the customer and the seller is archived at the address Pet Network SI d.o.o., Celovška cesta 258, 1000 Ljubljana. The buyer can obtain a copy of the contract with an e-mail request at: splet@mrpet.si.

PERSONAL DATA PROTECTION

Pet Network SI d.o.o, Celovška cesta 258, Ljubljana, undertakes to protect data in accordance with applicable legislation in the field of personal data protection. The personal data obtained, except to the extent expressly provided otherwise in these rules, will not be passed on to third parties.

Unless otherwise specified, the Privacy Policy applies.

a) Online order processing

Personal data obtained during online ordering and / or registration (name, surname, postal address (primary and delivery address), e-mail address, telephone number, time and date of registration and communication archive related to online purchase and other data obtained during registration, such as information about the animals of interest to the user, popular notification method, login password and purchasing data) are used to process the user's order and fulfil the purchase or order (including sending offers, invoices and other information related to the order), and other necessary communication with the user. Registration makes it easier for the user to monitor past purchases and shortens the purchase process. Data obtained for this purpose shall be kept until the fulfilment of the contractual obligation and the expiry of the limitation period (based on a legitimate interest), or cancellation, deregistration or request for erasure in accordance with the applicable Personal Data Protection Act and the Personal Data Protection Regulation.

In the event that the provision of personal data is necessary for the conclusion and performance of the contract, you must provide personal data; in case you do not provide personal data, the operator will not be able to fulfil the order, as he does not have the necessary data.

The basis for the processing of personal data under this point is the conclusion and implementation of a contract concluded with an online purchase.

b) Answers via the online form

When using the online form on the mrpet.si website, the data (name, surname, e-mail address and telephone numbers) are used to respond to the user. Data obtained for this purpose shall be kept for the period of processing and for a maximum of 3 months after the withdrawal of the consent for data processing for this purpose.

The basis for the processing of personal data under this point is the consent of the individual to communicate via the contact form.

c) Sending e-newsletters:

When subscribing to the e-newsletters on the website mrpet.si, Pet Network SI d.o.o. will use personal data (name, surname, e-mail address, IP, data on animals of interest to the user, in the case of a registered user or club member as well as a membership card, address, telephone and place of registration) provided by the user for the purpose of sending electronic messages (news, advertising messages, notifications about current campaigns, etc.). Data obtained for this purpose are stored until revoked, deregistered or requested for erasure in accordance with the applicable Personal Data Protection Act and Personal Data Protection Regulation or the achievement of the purpose for which the data were collected.

The basis for the processing of personal data under this point is the consent of the individual to receive e-news.

d) Direct marketing

Personal data (name, surname, postal address, telephone, e-mail address and other data provided at registration) are used for direct marketing purposes: advertising, segmentation and profiling for the purpose of personalized advertising, surveys and remarketing (targeted advertising) via web browsers and social networks. Data obtained for this purpose shall be kept for the period of processing and for a maximum of 3 months after the withdrawal of the consent for data processing for this purpose.

The basis for the processing of personal data under this point is in the consent of the individual to the processing of data for direct marketing.

e) Analysis of shopping habits

Personal data (name, surname, postal address, telephone, e-mail address and other data provided at registration) and data on purchases made are used to analyse purchases and purchasing habits in order to provide better service and offer, to help with business and to profile users and automated decision-making to provide a better online user experience and send customized offers. Data obtained for this purpose shall be kept for the period of processing and for a maximum of 3 months after the withdrawal of the consent for data processing for this purpose.

The basis for the processing of personal data under this point is the consent of the individual to the processing of data for the analysis of purchasing habits.

The user may at any time request access to the data held about him by Pet Network SI d.o.o. It may also at any time request the rectification, restriction or prevention of use for a particular purpose of processing, erasure or portability of data and lodge an objection with Pet Network SI d.o.o. or lodge a complaint with the Information Commissioner. The user may object to the processing of personal data, and also has the right to withdraw consent to the processing of personal data.

Access to personal data is granted only to persons authorized by the controller (e.g. employees) or contractual partners with whom the controller has concluded appropriate contracts for the processing of personal data.

Data can be provided to:

• providers of data processing and information services that ensure the smooth operation of the online store and its improvements (server hosting, improving the user experience, navigation, e-mail marketing, …);
• marketing agencies for the purpose of remarketing;
• contractors who ensure a smooth purchase process (delivery services, etc.), but only to the extent necessary for the successful execution of the order;
• authorized institutions, if required by law (court, inspectorate, etc.).

Personal data is not exported to countries outside the EU or the EEA.

Manner of changing, accessing or erasing personal data:

The user can change the data, request access or erasure via the completed Unified Form, which is published on www.mrpet.si and available at Mr.Pet points of sale and with a request sent to klub@mrpet.si. The form is submitted at the Mr.Pet point of sale or sent to the address Pet Network SI d.o.o., Celovška cesta 258, 1000 Ljubljana or to the e-mail address klub@mrpet.si. From receiving the e-news, an individual can unsubscribe by clicking on the unsubscribe button posted at the foot of each email sent.

The change of the club member's data will be performed within fifteen (15) days from the submission of the data change form (Uniform form).

Pet Network SI d.o.o. takes measures to ensure the security and prevention of misuse of personal data and undertakes to process, store and protect them on its own or through a contracted processor of personal data in accordance with applicable law.

For all questions, requests for changes or access to the data, the user can contact us at klub@mrpet.si or at the telephone number 01 235 00 00.

Any questions about privacy and processing of personal data can be addressed to: dpo@mrpet.si (appointed data protection officer) or to Pet Network SI d.o.o., Celovška 258, 1000 Ljubljana.

SPECIAL OFFERS

Actions are valid within their duration or until stocks are sold out during that period.

WEB COOKIES

Two sets of cookies are used to improve the user experience at the Mr.Pet web site. The first are indispensable for the operation of the website, as without them it is not possible to provide services (such as identification of each browsing session). The second set of cookies is designed to improve the functioning of the website and are used with the consent of the individual. These include basic web analysis, which allows us to compare new and previous visitors. We also use cookies to connect our website to online social networks, where users can share their experiences with us on these networks, as well as for users to comment on items. You can control and modify cookie settings in your web browser.

Unless otherwise specified in relation to cookies, the Privacy Policy applies.

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LEGAL BASIS

The general terms of Mr.Pet on-line store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVPot), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Mr.Pet (www.mrpet.si) on-line store is managed by Pet Network SI d.o.o. company, seated at Celovška cesta 258, 1000 Ljubljana.

Pet Network SI d.o.o. company is registered in the court register of the District Court in Ljubljana under the number 1/40729/00. Registration number: 2032279, Tax number: 54536626, Share capital: 12.519,00 €.