040 626 001 Email Contact us
Free domestic delivery above 39€
Fast delivery to Austria, Croatia, Italy
Animal group
040 626 001 Email Contact us

General terms of operating Mr.Pet online store

The general terms of Mr.Pet online store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVOP-1), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Mr.Pet (www.mrpet.si) online store is managed by Mimaja d.o.o. company, seated at Letališka cesta 3c, 1000 Ljubljana. The company is registered in the court register of the District Court in Ljubljana under the number 1/40729/00. Registration number: 2032279, Tax number: 54536626.

The general terms determine the functioning of the online store and the rights and obligations of the user and provider. At the time of the order, the user/buyer is warned each time about the general terms of business and confirms his/her familiarity with them by placing the order.

 

COMPLAINTS AND DISPUTES

The provider respects existing consumer protection legislation. The provider is making every effort to fulfil their duty to establish an effective complaint handling system. A complaint is to be submitted via email or in writing to the address of the provider shown on the provider’s web page. The complaint processing procedure is confidential. Therefore, the provider will work to the best of their ability to resolve any dispute by mutual agreement or out-of-court settlement. If, however, this is not possible, the dispute will be settled by a court with the competent jurisdiction in Ljubljana.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
In accordance with the statutory arrangement resulting from the Out-of-court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for consumer disputes (Regulation on consumer ODR), and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, Mimaja d.o.o. does not recognize any performer of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute which the consumer could have initiated in accordance with the Out-of-Court Resolution of Consumer Disputes Act. A link to the online dispute resolution platform for consumer disputes is as follows: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

 

DELIVERY

For the delivery, the customer selects his/her address or enters a different address. In the case of payment in cash, the payer is always the recipient. The customer chooses the delivery method. Any remarks to the online store administrator can be entered in the "notes" box. The delivery of on-line store products is carried out by GENERAL LOGISTICS SYSTEMS d.o.o. (hereinafter GLS d.o.o.), Pošta Slovenije d.o.o., or another delivery service provider, as contracted by Mr.Pet.

The delivery service provider reserves the right to verify, in an appropriate way, the identity of the recipient (access to personal or other documents), as this ensures that the ordered goods are handed over to the right customer. In the case of payment on delivery, the ordered goods are paid upon receipt by the buyer in cash to GLS d.o.o. or to Pošta Slovenije d.o.o. 

 

Delivery options for Slovenia
For all purchases above the value of € 39.00, delivery is free of charge through the GLS delivery service.

For all purchases up to the value of € 39.00, the delivery cost is uniform, regardless of weight:

  1. € 2.90 - GLS delivery
  2. € 2.80 - GLS Parcelshop delivery
  3. € 3.60 - delivery by Pošta Slovenije

If you collect your purchase from the Mr.Pet store then, delivery is not charged!
Please find all information on delivery methods and prices for Slovenia-> here!

 

International Shipping - Delivery options outside
We also deliver to following countries: Austria, Croatia, Hungary and Italy.

Check the table for shipping costs and delivery time.

 Country
Shipping costs
 Free shipping for Orders Above
Provider
 Delivery time approx.
 Austria  5,40 €   99,00 €  GLS 2-3 days
Croatia  4,90 €  99,00 €  GLS 2-3 days
Hungary  6,90 €  199,00 €  GLS 2-3 days
Italy  9,90 €  199,00 €  GLS  2-4 days
Slovenia  from 2,80 €  39,00 €  GLS, Pošta  1-2 days

 

PAYMENT - Slovenia

Payment is made in one of the following ways: payment on delivery to the delivery service, payment on delivery at the store, payment by a pro forma invoice or credit card.

 

PAYMENT - Outside Slovenia

Payment is made in one of the following ways: credit cards only.

 

THE RIGHT TO WITHDRAW FROM THE PURCHASE AND TO RETURN THE GOODS

The consumer has the right to withdraw from a distance contract, i.e. from an online purchase, within 14 days without giving any reason.
The withdrawal period shall expire 14 days from the date on which the consumer acquires physical possession of the goods or a third party acquires this in place of the consumer, the third party being any other party than the carrier and designated by the consumer for this purpose. In the case of partial deliveries of pieces of goods from one contract, the period shall be 14 days from the date when the consumer acquires physical possession of the last piece of goods or a third party acquires this in place of the consumer, the third party being any other party than the carrier and designated by the consumer for this purpose. In order to exercise the right to withdraw, the consumer must, with an unambiguous statement, inform the company Mimaja d.o.o., Mr.Pet, Šmartinska cesta 152, 1000 Ljubljana, e-mail: splet@mrpet.si, of their decision to withdraw from this contract (e.g. by letter sent by post, fax or e-mail). To this end, the consumer may optionally use the model withdrawal form attached (here). Irrespective of the form of cancellation, the consumer must provide the company with a copy of the invoice. In order to take account of the deadline for withdrawing from the contract, it is sufficient that a notice regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.

 

EFFECTS OF THE WITHDRAWAL FROM THE CONTRACT

If the consumer withdraws from this contract, the company shall, without undue delay, and in any case, reimburse any payments received, including delivery charges, within 14 days from the date of receipt of the notice of withdrawal from this contract (excluding the cost incurred when selecting the type of delivery that is not the cheapest standard delivery form offered by the company). Such reimbursement shall be carried out by the company with the same payment instrument as used in the execution of the original transaction, unless expressly agreed otherwise; in any case, the consumer does not bear any costs due to this reimbursement. The company may withhold payment until it receives the returned goods or until the consumer sends evidence that the goods have been sent back, depending on which event occurs earlier. The consumer should return or deliver the goods to the company which delivered them to the consumer without undue delay and in any case no later than 14 days from the day when the consumer informed the company of his/her withdrawal from the contract. The deadline shall be taken into account if the consumer sends the goods back before the expiry of the 14-day period.

  

TERMS OF RETURN OF GOODS (restrictions on the exercise of the right of withdrawal)

The direct costs of returning goods are borne by the consumer.

The consumer is only responsible for the reduced value of the goods in cases of handling of the goods in ways which are not strictly necessary for determining their nature, characteristics and operation. Returned products must be unused, undamaged and in their original packaging.

The possibility of return does not apply

  • For quickly perishable goods or those with an expired use-by-date (at the time of the return);
  • For sealed goods which are not suitable for repayment, for reasons of protecting health or hygiene, if the consumer has opened the seal after delivery.

LIABILITY FOR DEFECTS

Determination of the defect. A defect is confirmed if:

  • The product does not have the characteristics necessary for normal use;

  • The product does not have the characteristics necessary for the particular use for which the buyer purchased it, and which the seller knew or should have known;

  • The product does not have the characteristics or qualities that were explicitly or silently agreed upon or prescribed;

  • The provider has delivered a product that does not match the sample or model, unless the sample or model was shown only for illustrative purposes.

Product suitability check

The suitability of the product for normal use shall be assessed against normal goods of the same type and subject to any seller's declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods.

Exercising one’s rights in the case of a defect
The buyer must inform the provider of any defect within the statutory deadline, at the buyer’s expense. The notice must contain a precise description of the defect. The buyer must allow the provider to inspect the product.

The rights to be exercised in cases of a defect are defined in more detail by the Consumer Protection Act.
The form to exercise one’s right in cases of a defect is available here.

 

VALIDITY OF THE OFFER

The prices that are valid at the time of order confirmation apply for the purchase. All prices include VAT. Prices can change without prior notice. Prices are valid only for purchases at Mr.Pet on-line store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images can only be symbolic and do not always reflect the actual situation as a whole.

 

ARCHIVING THE CONTRACT

The contract concluded between the customer and the seller is archived at the address Mimaja, d.o.o., Mr.Pet - BTC, Šmartinska 152, 1000 Ljubljana. The buyer can obtain a copy of the contract with an e-mail request at: splet@mrpet.si.

 

PERSONAL DATA PROTECTION

With Mr.Pet, your personal data is secure against third parties and will only be used for services provided by Mr.Pet..

 

SPECIAL OFFERS

Actions are valid within their duration or until stocks are sold out during that period.

 

WEB COOKIES

Two sets of cookies are used to improve the user experience at the Mr.Pet web site. The first are indispensable for the operation of the website, as without them it is not possible to provide services (such as identification of each browsing session). The second set of cookies is designed to improve the functioning of the website. These include basic web analysis, which does not store personal data, as data is collected in an anonymous form. You can decide for yourself whether you want to enable the use of cookies. You can control and modify cookie settings in your web browser.

I want to disable cookies. (Click here)

 

LEGAL BASIS

The general terms of Mr.Pet on-line store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVOP-1), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Mr.Pet (www.mrpet.si) on-line store is managed by MiMaJa d.o.o. company, seated at Letališka cesta 3c, 1000 Ljubljana.

MiMaJa d.o.o. company is registered in the court register of the District Court in Ljubljana under the number 1/40729/00. Registration number: 2032279, Tax number: 54536626, Share capital: 12.519,00 €.